FAQs
Shipping and Delivery
Local Delivery
We offer Free Delivery on Denman Island BC for orders over $20 and a $5.00 charge for orders under $20.
Shipping
At this time we ship to anywhere in Canada and the US. We offer free shipping in Canada for orders over $150.00. Shipping charges are calculated in the shopping cart according to weight as per Canada Post standard rates.
Packaging
Our products will be shipped whenever possible in recycled paper packaging, we try to be as environmentally minded as is possible with all packaging.
Return or Exchange Policies
If an item is received damaged we will send a replacement item free of charge or offer a refund for the damaged item(s). We do not refund returns or exchanges but depending on circumstance we will consider store credit. If a package is returned to us it is the clients responsibility to pay for any additional shipping costs in having to send the package out again.
Manual Payments
This is only available for local Denman Island Residents. Although we prefer online payment at the time of the order being placed, payment can be made via E-Transfer or Cash when product is delivered to Denman Island Residents.
Please contact us via our contact form if you have any further questions about our policies.